Silos develop in organizations. Public and private organizations require teams to perform individual, often specialized tasks with expertise and efficiency. Organizations are therefore divided into units. Each unit has a hierarchy with a leader responsible for...
Paul Graham, the co-Founder of Y Combinator, advised Brian Chesky and Gebbia, the initial two founders of Airbnb, to focus on the customer. The advice led to Chesky undertaking frequent visits with Airbnb’s early hosts, mostly based in New York. Remember Chesky...
